Frequently Asked Questions
Below you’ll find a series of common questions (with answers!) to help you get started with Jim’s Self Storage in Williamstown.
If you can’t find an answer to your specific self storage question, remember you’re more than welcome to contact one of our friendly staff and we’ll do our best to help!
- What can I store in my storage unit?
You can store most household, business, and sporting items in one of our secure storage units. Some of our larger drive-up units can store vehicles, trailers and small boats or caravans. We offer a wide range of different size units to cater for all types of storage needs.
- What can't I store in my storage unit?
There are a few things that are not allowed to be stored in your storage unit at Jim’s Self Storage. You must not store hazardous, dangerous, illegal, stolen, flammable, perishable, environmentally harmful or explosive goods. This includes things like gas battles, batteries (especially Lithium Ion), food, plants etc. Make sure everything is clean (especially that your fridge and freezer has been emptied of all food and cleaned thoroughly) and ensure nothing is damp before moving it into your storage unit. If you are unsure if a particular item can be stored or not, contact one of our team members who can help you.
- How secure are your storage units?
Not all storage facilities have the same security measures in place. Here at Jim’s Self Storage, security is a top priority for us and our customers. Our facility is equipped with 24/7 security measures to keep your belongings safe. This includes personalised PIN code access, individually alarmed units, automatic lighting, and around-the-clock CCTV surveillance. We also have a resident onsite manager and 24-hour computerised back-to-base security monitoring—365 days a year. Your peace of mind is our priority.
- How do I know what size storage unit I need?
If you’re not sure on how much storage space you need, call one of our friendly team members or use our online space estimator. If you can’t find the storage option you’re looking for, just give us a call or pop into our facility to see if we have a storage solution for you.
You’re not alone here! Most people either don’t know or overestimate the amount of space they need. That’s why we have an online space estimator to help you work out what size you need. Our storage experts are also here to help. You can request a quote, pop into the office during office hours, or call our friendly team on (03)9397 3435 to discuss your options.
- Who has access to my storage unit?
The only people who can access your storage unit are people you give access to. You have a pin code which opens the gate and turns off the alarm on your specific storage unit. Your storage unit also has a padlock on it, either with a key or combination access. Anyone you give the pin code and key/combination to, can access your storage unit. Staff don’t keep keys to any unit, so you have full control. We can even set up an additional pin codes for additional users, great for businesses who have different staff accessing the unit.
- Do you sell packing boxes?
Yes! Our fully stocked Box Shop has everything you need for moving, packing, or organising. Whether you’re storing with us or not, we’ve got you covered. From boxes, butchers paper and bubble wrap, to specialty boxes, mattress covers and more. Our staff can offer suggestions and have some amazing packing tips to make your life that little bit easier.
- Is there a minimum storage period?
Yes, but it’s just one month! At Jim’s Self Storage, flexibility is key. You can store with us for a single month or stay for as long as you need. Our month-to-month agreements mean no long-term commitments, just storage that works on your terms. And unlike other storage facilities, we only require 7 days notice when you’re ready to move out! Whether it’s short-term or long-term, we’ve got you covered!
- Do you have a moving van or trailers?
Here at Jim’s Self Storage, we are all about making life easier for you. We have a 3 seater, long wheel base, high top van and guess what? You get your first use FREE to help you move in. You can hire the van if you need more time or use our complimentary caged trailers. Check out our van and trailers page for more information.
- Do you offer Insurance for my goods in storage?
Jim’s Self Storage offers their customers goods protection through StoreProtect. A goods protection policy designed especially for the self storage industry. It is highly recommended that you take StoreProtect while storing at Jim’s Self Storage. Your goods are not covered by our own insurance and is your responsibility to protect. Even though security is a high priority, unpredictable events and disasters such as fires and floods are something out of our control. StoreProtect offers additional peace of mind and means you won’t be left with nothing in the unlikely event of an incident. To find out more and see if StoreProtect is right for you, check out our StoreProtect page.
- Do I need to book in advance?
Ideally, booking 1-2 weeks ahead of your move in date is ideal. However, if you need storage in a hurry and we have a size available to suit you, then you can move in right away.
- How much notice do I need to give when moving out?
Unlike other storage facilities, Jim’s Self Storage only requires 7 days notice when vacating. With only 1 month being the minimum, you can give your 7 days notice to finish when your first month ends. Or you can continue to store until you no longer require storage anymore. The best part, we only charge for the time you use! So need an additional week into the next month, then you only pay for the week and not the entire month.
- When can I access my storage unit?
You can access your storage unit at anytime during your access hours, no appointment necessary. Our facility has 3 different access areas with different access times. Some of our units offer 24/7 access, whilst others have access from 8am-5pm or 6am-pm 7 days a week.
No customer access is available on Good Friday or Christmas Day, however all other public holidays have usual access hours. If you require specific access hours, speak to one of our team who can make sure your unit suits the access times you require.

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WHAT OUR HAPPY CUSTOMERS ARE SAYING
YOUR LOCAL STORAGE EXPERTS
A huge thank you to Rosemary, the manager, who went above and beyond to help me find the ideal storage space for my household goods. She took the time to understand my needs and ensured I had the perfect fit. Her professionalism and friendly demeanor made the entire process seamless. I highly recommend Jim’s Self Storage to anyone in need of reliable storage solutions!
We had all of our items stored for 3 years whilst we built our new home and there was never an issue.
Items came out just as they went in.
When we needed more space. It took just 1 day to arrange the unit right next to my existing one so all items were in the same place and at a reduced price!
The free trailer hire is a massive plus and the team were accommodating on every occasion - even last minute bookings.
I’d only use Jim’s Williamstown for future storage needs.
Thank you all for your help and support for the past 3 years.
The facility was clean, secure, and easy to access whenever I needed.
Overall, I’m really happy with the service. The professionalism and friendliness of the team truly stood out. I wouldn’t hesitate to use this storage again or recommend it to others looking for storage solutions.
-M. Kim


